“I’ve been around the world, but Pittsburgh folks are phenomenal. Anyone you meet on the street will go out of their way to help you.”
When Jimmy Liu’s parents decided to move their family to the United States in pursuit of a better life, he was just 12 and spoke no English. He began memorizing 10 words a day out of the dictionary, but quickly found the cultural transition eased by the people he met here. “The Penn Hills School District was very accepting and helpful to me with a personal touch.” As a baseball player, he also made fast friends with another player and found sports to be a common language.
That personal connection and touch is a trait Jimmy says is prevalent in Pittsburgh, and important to customers in wealth management he works with as a private banking supervisor at Dollar Bank. “Selling products is important, but our long term goal at Dollar Bank is establishing and building relationships. At our branch, we make sure that customers always get a live person when they contact us.”
Jimmy has been with the bank for more than 25 years, but his first job out of college was to manage the Mandarin Gourmet, a popular Chinese restaurant in downtown. Today, Jimmy is a frequent customer there, with his office just one block away.
He and his wife, Dianna, and son, Stephen, 19, enjoy the outdoors and are active users of the Montour, North Shore and Laurel Highlands trails. “The trial system is a hidden gem here.” Jimmy has completed the entire GAP Trail and C&O Canal , cycling from Washington D.C. to Pittsburgh, including the infamous Big Savage Tunnel. He still plays baseball with his son Stephen when he gets the chance, although Stephen is now off to college at Pitt.